Junior Support Assistant

The Position

As part of our continuous growth we are now seeking a versatile and capable Junior Support Engineer to join our Technical Operations team based in Ploiesti, Romania. You will work as a key part of the Global Operations Team responsible for the reliability and accuracy of all live systems and platforms at TMT Analysis.

The Role

We operate an extensive array of backend servers which ingest, and process the vast amounts of telecommunications data that drive the responses to our customer API requests.

You will be responsible for monitoring and maintaining our systems around the world as well as answering incoming queries from our customers globally, including solving and troubleshooting any technical issues they may arise. You will innovate and find creative ways to meet our customer requirements and contribute ideas to help improve the products and services we provide.

The role will also involve working to ensure the delivery and stability of critical data feeds as well as being able to deal with any associated issues that arise, escalating it to data providers when necessary. You will implement and manage new customer and supplier accounts both on the CRM and on the Platform itself.

We pride ourselves on our high levels of customer service and so your own communication skills should be exceptional.

Beneficial Skills or Knowledge

1. Knowledge of customer-facing servers and services which include IPSEC VPN, ENUM/DNS, HTTP APIs.
2. Knowledge of the following protocols IP VPN, SS7/Sigtran, ENUM, HTTP, SFTP.
3. Any experience with Linux, SQL, Perl and any programming language would be a distinct advantage, as would previous experience with mobile messaging platforms.
4. Previous experience in a technical customer service role

Requirements

1. Ability to work at our Operations Centre in Ploiesti, Romania
2. English and Romanian language both written and verbal
3. An interest and aptitude in IT or Telecoms technology