As part of our continuous growth we are now seeking a versatile and capable Operations Supervisor to join our Technical Operations team based in Ploiesti, Romania.
Reporting to the Operations Director , the Operations Supervisor has responsibility to ensure the Support teams provides the very best levels of service to our customers globally. This includes timely and effective intervention on service performance or quality issues, ensuring that customer service tickets are correctly managed and that new services are delivered on time and to a high standard . You will plan and manage resourcing levels to ensure all functional day to day objectives are met.
A key aspect of this role will be to manage the communication flow and content with internal and external stakeholders. You will work closely with the Senior Technical Support Manager , Traffic Manager and Senior Dev Ops manager to understand the overall business needs and to set priorities based on those needs and the available resources.