Fraud rocketed during the pandemic. With Covid-19 accelerating the trend for online shopping and banking, fraudsters were poised to scam consumers.
Amid this backdrop of soaring fraud – and with a view to providing valuable insights for businesses who are fighting the challenges of fraud – we conducted independent research, asking consumers how fraud is affecting trust in financial services providers and what action they would like to see being taken.
The main findings are below, along with the opportunities for Financial Services. You can download the full report below.